Frequently Asked Questions
General
Where is Gigi Sebastian Home based?
Gigi Sebastian Home is based in Dublin, Ireland. Our warehouse is located in Tallaght, Dublin 24.
Is your warehouse open to the public?
Our warehouse is not open to the public at this time.
Where can I read some customer reviews?
You can find customer reviews on our Google page.
Will out of stock items be restocked?
Some of our most popular products will sell out very quickly. Most sold out items can be pre-ordered. Please contact us if there is an item you would like us to order for you.
Do you offer discounts to interior designers?
Yes, we are happy to offer interior designers a discount on their orders. Just contact us by email to enquire.
Ordering From Us
How do I place an order?
You can order online via our website and pay at the checkout. Alternatively, you can contact us and we can arrange the order with you by email or over the phone.
Do I need to set up an account to shop with Gigi Sebastian Home?
There is no need to set up an account but an account will make your shopping experience with us much easier in the future. Setting up an account will allow you to order without having to fill in your details every time you shop with us.
Can I arrange to pay for my order in instalments?
Absolutely! We can accept deposits for large orders such as furniture orders. Just contact us by email to enquire.
Can I amend the shipping address for my order?
Please make sure to enter the correct address when placing your order. If you have made a mistake when entering your delivery address, please contact us as soon as possible and we will do our best to amend the address. If the order has already left with our courier we will get in touch with them to let them know the correct address.
I would like to speak to someone about an order I am interested in placing.
No problem. Just fill in our Request a Call form with your contact information and someone will give you a call. If possible, please also provide the details of the products or collections you are interested in. This will assist us in providing as much information as possible on the call.
Delivery
Which countries do you deliver to?
At the moment we deliver to Ireland only. Please see our Delivery page for more information.
Do you offer a click and collect service?
Unfortunately we do not yet offer a click and collect service.
How long will it take for my order to arrive?
All products on our website will have a lead time or delivery timeframe on their product page. In stock items (such as soft furnishings and home accessories) are dispatched in 1-2 business days. Most furniture, lighting and some mirrors may take up to 8 weeks to dispatch. Please contact us if you would like any further information in respect of lead times on certain products.
Is furniture delivered assembled?
Yes, all furniture will be assembled. Some items are delivered pre-assembled but most furniture pieces will be assembled in your home.
If you have any other questions, please feel free to contact us and we will be happy to help.